The first and most important part of designing a new system is to talk to you. We want to know exactly how your business operates, what elements of your systems work well, what doesn't and what you would like to achieve in an ideal world.
Next, we will evaluate how best to achieve your 'ideal world' and then meet up again to discuss our suggestions.
When designing a system for you we will take into account all your current working practices with an eye on what may be useful to you in the future. In this way it will be you running the system and not the system running you.